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Rui Duan

CSUSB maintenance system

Client / context
CSUSB concept
Timeline
2020
Role
Product Designer
Status
Concept
CSUSB maintenance system feature map for student and staff roles

At a glance

Report the issue.
Coordinate the repair.

Collaboration
Independently designed the reporter and technician experiences.
Status
Self-directed campus maintenance concept; not commissioned or deployed.
Services
  • User Flows
  • Feature Map
  • Wireframes
  • Visual Design
  • Mockups
  • Prototype

Overview

This concept separates the maintenance experience into reporter and technician views. Students can document an issue, add location information, track a report, and communicate about updates. Staff can review incoming reports, assign work, update status, and read feedback.

Design scope

I designed user flows, a feature map, wireframes, visual design, mockups, and a prototype. The concept proposes location selection, report assignment, status updates, communication, and feedback. Map and real-time interactions are proposed features, not live integrations.

Two sides of a maintenance report

UI flow

Student reporting

Create a report, describe the issue and location, then check its status.

CSUSB maintenance student reporting flow
Student UI flow: role selection and login lead to report creation, submission confirmation, and report tracking.
Wireframes

Staff coordination

Review notifications, read feedback, and add an update to a report.

CSUSB maintenance technician notification and evaluation flow
Staff wireframes: notifications bring together new reports, worker updates, and student feedback. Detail screens show an evaluation and an update form.

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